Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) securely processed via Stripe.

Q: Do you ship internationally?
A: [Yes/No – Choose one]. Please refer to our Shipping Policy page for more details on international delivery locations.

Q: Can I cancel my order?
A: You may cancel your order within 12 hours of placement by emailing us at northbay@northbaypipehardwareltd.com. Once the order has been dispatched, it cannot be cancelled but can be returned.

Q: Where are you located?
A: Our headquarters and warehouse are located at 23 Sisley Road, Barking, IG11 9SR, United Kingdom.

Q: How do I contact customer support?
A: You can reach us via email at northbay@northbaypipehardwareltd.com or call us at +44 7962551196.